VCGLR Provide Responsible Service of Alcohol (RSA)
Undertaking this approved VCGLR Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge necessary to contribute to a safe, enjoyable environment in a licensed premises.
Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.
We run RSA courses every month in Wangaratta. If you have a group of 10 or more, we can run an RSA at your business.
Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program.
The RSA program covers a range of topics including:
problems associated with excessive consumption
alcohol and the law
the question of who is responsible for RSA
facts about alcohol
improving the atmosphere of your premises
handling difficult customers.
Do you need to complete the refresher course?
All licensees and staff selling, offering or serving liquor for general, on-premises, packaged liquor and late night licences must complete the approved RSA online refresher course within three years of completing their last RSA program (and every three years thereafter).