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Supporting learner success

We are passionate about supporting our learners to achieve success with their learning. However, we know that sometimes life gets in the way and things can seem impossible. Our Learner Engagement team provides support to learners who may be experiencing personal difficulties and/or barriers to continuing their education.

All of our learners are introduced to our Learner Engagement Officers (LEO) at the commencement of their educational journey. Our LEOs are friendly and welcoming. They provide confidential assistance that can be accessed any time to provide support with any identified issues, challenges or barriers to assist our learners in successfully completing their education. They can also provide help with accessing other suitable specialist services.

Learners who are experiencing difficulties or worries regarding their learning progress or ability to attend classes, are encouraged to communicate with their trainer to seek support and advice to take action to overcome barriers.