Business and Customer Service

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Dealing with Difficult Customers

Are you having problems dealing with difficult or angry customers?
It is easy to work with people and customers you like and it is even easier to work with people who like you. But that’s not always the case. Sooner or later, you’ll have to deal with a difficult customer.
This course will give you the tools to diffuse potentially threatening situations and provide exceptional customer service.

For further information on this course, contact The Centre on 5721 0200 email: contact@thecentre.vic.edu.au

Values and Quality Service

This training is specifically aimed at developing sound client/staff relationships. Workshops will cover various aspects of:
1. How to deal with clients
2. How to adequately deal with visitors
3. Phone transactions and conversations and more.
These workshops will give you the tools to provide exceptional customer service.

For further information on this course, contact The Centre on 5721 0200 email: contact@thecentre.vic.edu.au